Frequently Asked Questions
Everything you need to know about our clean beauty essentials.
Are AROMATICA products 100% vegan and cruelty-free?
Yes, all our products are strictly vegan and we never test on animals. We are committed to ethical beauty and hold certifications for our sustainable practices.
How long does international shipping take?
Standard international shipping typically takes 7 to 14 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team with photos for a specialized review.
Do you use sustainable packaging?
Sustainability is at our core. We use PCR (Post-Consumer Recycled) plastic, glass containers, and FSC-certified paper to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.
Where can I find the full ingredient list for a product?
Full ingredient lists are available on each individual product page under the 'Ingredients' tab, as well as printed on the physical product packaging.